Payment and Ordering
Q. What payment methods do you accept?
A. You can pay by credit or debit card, or via PayPal, just select your preferred payment option at check out. To pay by debit or credit card you need to choose the ‘Stripe’ option. Stripe is a card payment company, like WorldPay or SagePay. Alternatively, our Etsy shop can take even more forms of payment, including Apple Pay.
Q. Where can I buy your products?
A. Fit Pit natural deodorant is available to buy online here or at Etsy. It is also available to buy via stockists, and selected markets and fairs. If you would like to be kept up to date please follow us on Facebook.
Q. Can I change my subscription?
A. It is not possible to change the product or number of existing products in a subscription, or the date that it occurs on. If you want to change the product or number of products then we can cancel the subscription, or you can do it yourself on your account page, then when you are ready you can set up a new subscription with the different products. A subscription also cannot be altered to vary the product scent once it has been set up. However, if you want to occasionally change the scent then you can contact us before you are due to receive a scheduled order and let us know what you want it changed to. We will then swap the products over when processing the order.
Q. Can I add a one-off purchase to my subscription?
A. It is not possible for products to be added to a subscription on a one-off basis, because a subscription is set up as a fixed repeating order which cannot be altered. However, we can combine orders, so if you order the additional item when your subscription is nearly due and then email us to ask for them to be combined, we can refund the postage from the second order and send them both together.
Q. What does Certified Organic mean?
A. Certified organic beauty products contain ingredients that have been grown on organic farms. Organic is a way of farming that works with nature, delivering many benefits for wildlife, society and the natural world. Certified organic farmers and businesses work to a strict set of standards. For more information please take a look at our COSMOS Organic Certification blog.
Q. Why is Fit Pit natural deodorant special?
A. Natural deodorants use natural ingredients, Fit Pit deodorant not only uses natural ingredients but is also certified organic. It contains no Aluminium, Parbens, BPAs or Petrochemicals, it is not tested on animals and is not packaged in plastic, making it kinder for us, animals, and the planet.
Q. How long is the shelf life for Fit Pit and how should it be stored?
A. Fit Pit should be stored in a cool dark place to keep it at its best. In periods of hot weather Fit Pit can be placed in the fridge, if you do then allow it to soften slightly at room temperature before use. Fit Pit has a maximum shelf life of 12 months, if you aren't planning to use it straight away then keeping it in the fridge until you are ready to use it will keep it at its best.
Q. Can antibiotics or antibacterial wash interfere with how your Fit Pit deodorant works?
A. Yes, they can. Antibiotics disrupt your body's good bacteria as well as the bad. Your skin is covered in good bacteria, which are vital for health.
Q. Is it possible to be sensitive to any Fit Pit ingredients even though they are organic?
A. Yes, it is possible to be sensitive or allergic to natural and organic ingredients. Our Fit Pit deodorant contains a mineral salt called bicarbonate of soda. A small proportion of people are sensitive to it and might experience redness or soreness. It is also possible to be allergic to some essential oils. Unfortunately for people with those sensitivities Fit Pit won't be suitable.
Q. I left my Fit Pit somewhere warm and it has melted, is it still effective?
A. Fit Pit is freshly made with all natural ingredients and no preservatives, so if it fully melts the shelf life will be greatly reduced. If the appearance and smell have changed we do not recommend continuing to use it. To keep your Fit Pit at its best, please keep it cool and out of direct sunlight.
Q. Does Fit Pit make yellow stains on white clothes?
A. Fit Pit shouldn't stain when used correctly, because you only use a small amount and it’s rubbed into the skin. Occasionally people that have used antiperspirants in the past can find their pits ‘detoxing’ when switching to a natural deodorant. As the sweat glands are no longer blocked they sweat out toxins that have built up. This detox usually only lasts a short while.
Q. Why do you genderise your Fit Pit Man and Fit Pit Woman scents?
A. Fit Pit Man was developed with extra sweat protection, and we designed the overall scent to appeal to most men. Fit Pit Woman has been designed with a blend of essential oils that help balance women’s hormones, and we’ve had lots of women report that it helps during menopause, and for hot flushes as well. It also has added Aloe Vera to help soothe shaved skin. We do have customers that buy the ‘opposite gender’ Fit Pit and we celebrate that. All our other scents are gender neutral.
Q. What’s the difference between Refined and Extra Virgin Coconut Oil?
A. Extra Virgin Coconut Oil is cold pressed so that it retains more of its beneficial antioxidants, it smells heavenly and is creamier making it easier to apply, and perfect for use on skin and hair. Details can be found in our blog.
Q. What can I use your Extra Virgin Coconut Oil for?
A. Our Extra Virgin Coconut Oil can be used on the skin and hair as an alternative to many commonly used products, including eye makeup remover, conditioner and nappy cream. Find out more in our blog.
Q. Is your Extra Virgin Coconut Oil edible?
A. It is food grade, however it is not packaged in a food grade registered environment so it is not sold as edible.
Q. Is your coconut oil harvested by exploiting monkeys?
A. No, none of the coconut oil we use is harvested by monkeys, it is cruelty free and suitable for vegans.
About The Green Woman
Q. Who is The Green Woman?
A. The Green Woman Ltd is a company that was founded in England in 2013 by two sisters Eve Carnall and Suzanne Carnall.
Q. Which Green Projects do you support?
A. Our co-founder Eve dedicates part of her time to projects against Climate Change and Suzanne's focus is permaculture and sustainability, The Green Woman helps to support this work. A minimum of 10% of our profits will be donated to grassroots environmental work. Find out more on our Mission page or visit our Blog.
Q. Can The Green Woman Support my environmental project?
A. We are always happy to hear about any environmental project, and will help where ever we can. Please email email@example.com.
Q. How can I leave a review?
A. Go to the page on our website for the product you want to review. Scroll down and add your review and rating in the form provided.
Q. Can I return the glass jars so they can be reused?
A. Yes you can, we have a jar returns scheme and there is more information on the Jar Returns page, the link is at the bottom of this page.
Q. How do I make a complaint?
A. If there is something you are not entirely satisfied with, please contact firstname.lastname@example.org and we will try our best to make it right.